Refund and Returns Policy for LYNXSOPIC
Effective Date: January 6, 2025
At LYNXSOPIC, we want you to be completely satisfied with your purchase. If you are not satisfied, we have a simple process for returning or exchanging your products.
1. Return Eligibility
- Timeframe: You can return items within 30 days of receipt.
- Condition: The items must be in new, unused condition, with all original packaging and tags intact. Items that show signs of wear or damage will not be accepted for return.
- Non-Returnable Items: Certain items such as customized or personalized products are not eligible for return unless they are defective or damaged upon arrival.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at info@lynxsopic.com or call (662) 219-0522 within 30 days of receiving your order.
- Provide your order number and a brief explanation of why you wish to return the item.
- Our team will guide you through the return process, including providing a return label if applicable.
3. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If your return is approved, we will process the refund to the original method of payment within 7–10 business days.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us within 30 days of receiving your order. We will assist in sending you the correct item, subject to availability.
5. Shipping Costs
- Return shipping costs are the responsibility of the customer, except in cases where the product is defective or damaged.
- If a return is due to our error (e.g., wrong item shipped or defective product), we will cover the return shipping costs.
6. Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or a full refund, depending on your preference.
Last Revised: January 6, 2025